On arrival at HMP Altcourse please go to the Visitors’ Centre for initial registration. Please try to arrive at least thirty minutes prior to the starting time of your visit to ensure that the entry searching process does not delay the start of your visit.

In the Visitors' Centre you will need to produce your Visiting Order (VO) and acceptable form of identification.  Once identified, each adult visitor will be entered individually into the Visitor Recognition System (VIS Fingers) which will provide a unique identifier for entry into and exit from the prison.

Social visitors are not permitted to take hand baggage beyond the Visitors' Centre, and locker facilities are available for safe storage of such items. Please retain the key during your visit. At this point you will also be informed of the maximum amount of money (£20) that you may take into the prison for the purpose of purchasing light refreshments during your visit.

Once registered, you will be called forward to the Entry Building Visitors' Entrance for searching. Your identification will be rechecked and you will be directed across to the Visits Hall.

If you are bringing babies or small children into the prison and require a pram/stroller, we will provide one for your use during your visit.

Volunteer counselling and welfare advice services are also available within the Visitors’ Centre.

Searching
All visitors to HMP Altcourse are searched on entry to the prison. Consent to being searched is a precondition of entry into any G4S prison, and notices to this effect can be seen displayed in the Visitors' Centre and in the entrances to the prison. Exit searching will also take place following every visiting session.

Searching will be carried out with due regard for the dignity of the individual and his/her possessions. Manual searching by staff will be supplemented by the use of x-ray and metal detection equipment, drug detection dogs and equipment, and CCTV surveillance. Children under eleven years of age will always be searched by female members of staff. Arrangements for the searching of infants will specifically require the parent or carer to observe the process.

Drug and explosive detection equipment will be deployed in the Visitor Entrance Search Area, supplemented by periodic use of passive drug detection ('sniffer') dogs.

The Visits Hall
Once searching has been completed, adult visitors will be UV hand stamped, and all visitors will then move to the Visits Hall. The Visiting Order (VO) will be handed to the Visits Supervisor, and you will be directed to a pre-selected and numbered table.

Seating arrangements are designed as to place prisoners in specific seats that are visually identifiable. Prisoners will not be allowed to sit on seats other than those provided for their use. The same applies also
to visitors. Please be aware that CCTV is in operation in the Visits Hall. Explicit sexual, indecent or other antisocial behaviour will not be tolerated and contravention of these rules may result in early termination
of the visit.

At the conclusion of the visiting session, prisoners will remain in the Visits Hall until all their visitors have been accounted for and have left the building. UV verification will ensure that only visitors leave the Visits building. Prisoners will be accounted for also, prior to the Visits Hall being vacated.